The Problem
A directive from the UK's Financial Conduct Authority arrived with a simple message “Operational upgrades required” it stated, with a compliance deadline that seemed impossibly tight. RBS quickly mobilized, investing in a project team and expensive design software. But three months in, progress had stalled. Process diagrams went around in circles, the automation team had no actionable specifications, and the Head of Process Excellence found her team become a bottleneck rather than an enabler.  She put it bluntly: “We’re policing bad designs that just shouldn’t happen.”

The Flowstate Approach
Everything changed with Flowstate. Rather than simply documenting processes, the platform applied structure and intelligence from the start - automating consistency, removing repetitive work, and empowering the team to design with speed and clarity.  Work that previously took months now took weeks. The automation team finally had specifications they could implement immediately, and the energy in the department shifted.

The Results

• Compliance achieved ahead of schedule

• Design timelines reduced from months to weeks

• Automation team delivered faster with ready-to-execute specifications

• Legacy processes refreshed for the first time in years

The Outcome
RBS didn’t just meet a regulatory deadline, they used it as a catalyst for modernization. Teams once hesitant to engage in process work became proactive partners in transformation. With Flowstate, compliance became a springboard for long-term operational excellence.